Shipping policy
Shipping Policy
FREE Worldwide Shipping
At Primal Replicas, all prices include FREE tracked worldwide shipping. There are no additional shipping charges added at checkout for standard delivery.
Processing Time
Every replica is individually made to order and hand-finished in our Perth, Western Australia workshop.
Orders are typically dispatched within the processing time shown on the product page. During busy periods, processing times may vary slightly, but we always aim to complete orders as quickly as possible without compromising quality.
Shipping Times
Estimated delivery times after dispatch are:
Australia
- Approximately 2–8 business days
International
- Approximately 7–21 business days
Please note these are estimates only. Delivery times may vary due to customs processing, local postal services, weather events, or other circumstances outside our control.
Tracking
All orders are shipped with tracking wherever available.
Tracking information will be emailed once your order has been dispatched so you can follow its journey.
Packaging
Every replica is carefully packaged using protective materials specifically selected for fragile museum-quality replicas.
Our goal is for every item to arrive safely, regardless of where in the world it is being shipped.
Damaged Parcels
Although damage is uncommon, please inspect your order as soon as it arrives.
If your package has been damaged during transit, please contact us within 7 days of delivery and include:
- Photos of the damaged item
- Photos of the outer packaging
- Photos of the internal packaging and protective materials
This information is required for shipping insurance claims and allows us to resolve the issue as quickly as possible.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, VAT, import taxes or brokerage fees imposed by your country's customs authority.
These charges are the responsibility of the buyer and are not included in the purchase price unless otherwise stated.
As customs regulations vary between countries, we recommend checking with your local customs office if you are unsure whether charges may apply.
Delivery Delays
Once an order has been dispatched, delivery is handled by the shipping carrier.
While we will always assist in tracking and resolving delayed shipments, we cannot guarantee delivery times once a parcel has entered the postal network.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order.
Primal Replicas cannot be responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided at checkout.
Questions?
If you have any questions about shipping, delivery estimates, or your order, please contact us at: