Shipping & Delivery Information
Handmade in Western Australia
Every Primal Replicas piece is carefully handmade, finished, inspected and packed in our workshop in Perth, Western Australia.
Because our replicas are made by hand, they are not mass-produced or immediately dispatched from a warehouse.
Processing Time
Please allow up to 10 business days for us to make and prepare your order before it is dispatched.
This production time is separate from the postal delivery time. Business days are Monday to Friday and exclude Western Australian public holidays.
Some orders may be completed sooner. Larger, custom or bulk orders may require additional time, and we will contact you if an extended production period applies.
Shipping Carriers
Most orders are shipped using Australia Post. Larger or specialised orders may be sent using another suitable courier service.
We ship orders from Perth, Western Australia, Monday to Friday.
Tracking Your Order
Once your order has been completed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking may take several hours to activate after the parcel has been collected or scanned by the carrier.
Estimated Delivery Times
The following delivery estimates apply after your order has been handmade and dispatched.
Australian Orders
Standard delivery generally takes approximately:
2–6 business days
Deliveries to rural or remote locations may take longer.
Including production time, most Australian orders should arrive within approximately 12–16 business days from ordering.
International Orders
International Standard delivery generally takes approximately:
5–10 business days between major metropolitan areas
Regional destinations, customs processing and local postal delays may increase the delivery time.
Including production time, most international orders should arrive within approximately 15–20 business days from ordering, although customs delays are outside our control.
International Customs and Import Charges
International orders may be subject to customs inspections, import duties, tariffs or local taxes imposed by the destination country.
Where applicable, charges may be collected during checkout or by the relevant customs or delivery authority. Customs requirements vary between countries and can change without notice.
Primal Replicas cannot control delays caused by customs processing.
Packaging Your Replica
Our replicas can contain delicate anatomical features, including teeth, horns and other fine structures.
Every order is carefully inspected and securely packaged to provide protection during transport. Wherever practical, vulnerable components may be packed separately or supported with additional protective materials.
Please open your parcel carefully and retain the packaging until you have inspected your order.
Incorrect or Incomplete Addresses
Please check that your delivery address is complete and accurate before submitting your order.
Primal Replicas cannot accept responsibility for delays, failed deliveries or additional postage costs caused by an incorrect or incomplete address supplied during checkout.
If you notice an error, contact us as soon as possible at info@primalreplicas.com.
Delayed, Lost or Damaged Orders
Postal and customs delays can occasionally occur outside our control.
If your tracking has not updated for an extended period, or your order arrives damaged, please contact us at info@primalreplicas.com with your order number.
For damage claims, please retain the product and all original packaging and take clear photographs of the parcel, packaging and damaged area.
Additional information is available on our Returns & Damaged Items page.
Questions About Your Order?
For questions about production, shipping or the status of your order, please contact:
We will be happy to assist.